EMERGENCY NUMBERS IN MEXICO

Service	number
Emergency line (equivalent to 911 in the US and Canada)	911 — this national line operates throughout the country and routes reports of accidents, crimes, or health problems to the appropriate authorities
Service	number
Green Angels (roadside assistance)	078
LOCATEL Mexico City (missing persons, guidance, hospital info)	55 5658 1111 or 0311
Federal Tourism Hotline	800-008-9090

 

911 is free from any cell phone or landline, available 24/7, and answers in Spanish (some operators can assist in English, especially in tourist areas).

 

US Embassy in Mexico City

• Address: Paseo de la Reforma No. 305, Col. Cuauhtémoc, C.P. 06500, Mexico City: U.S. Embassy in Mexico

• Main switchboard: 011-52-55-5080-2000 (dialing from the US/Canada) or 55-5080-2000 (dialing from within Mexico): Ciudad de México

• After-hours emergency for US citizens: call the same number and ask to be connected to the Duty Officer (extension 0): Ciudad de México

• For life-threatening emergencies (robbery, accident, arrest): call 911 first, then contact the embassy

 

Canadian Embassy in Mexico City

• Address: Calle Schiller No. 529, Colonia Polanco, 11560, Mexico City — this is in Polanco, very close to your hotel Canadá en México

• Office phone: 52 (55) 5724-7900 Canadá en México

• 24/7 emergency line: 01-800-706-2900 Instituto Nacional de Migración

• Consular assistance email: [email protected] Canadá en México

 

Practical tips

• Save these numbers on your phone before leaving the hotel.

• For any serious incident, call 911 first, then contact your embassy.

• Since your hotel is in Polanco, the Canadian Embassy is within easy reach, good to know if you ever need to go in person.